Facilities Management

Building Facilities Management Services for Sydney & Greater NSW

At CGS FM, we are passionate about high density living and commercial spaces. We see it as the way of the future, where many stakeholders can enjoy harmonious working and living in truly remarkable environments. To provide this, however, suitable building management must be enforced, a skill that we are highly experienced and skilled at providing. Offering top of the range results across Wollongong and Newcastle, as well as the inner and outer suburbs of Sydney, we are proud to be one of the state’s top facility management companies, becoming an organisation that locals rely on for quality solutions.

Let us take Facilities Management off your plate

As professionals who have been working in the facilities services industry for over 20 years, we understand that taking care of a high density and commercial property can be a lot of work. That’s why we are the people to call when you need some help getting things done. From simple issues, such as building cleanliness and graffiti to larger problems like burst pipes, access and security issues, our experienced building facility managers can be on hand 24 hours a day, 7 days a week to solve them. Not only does this leave you with much more time on your hands, but it ensures that the complaints of stakeholders are quickly and effectively resolved.

Here at CGSFM, facilities management is what we do best. As one of our primary offerings, we’ve chosen to specialise in facilities management services across Sydney and the east coast of NSW – from Newcastle all the way down to the Illawarra. We know that the world is expanding rapidly, and that solutions to allow all people to live comfortably are changing day-by-day. With this close quarters living style comes challenges, however here at CGSFM, we’ve got all the tools and resources you need to make sure all residents are fulfilled and happy.

We want to help cultivate that sense of neighbourhood pride that can only come when all residents in the community are heard, content, and safe. With this philosophy behind us comes a reputation as one of Sydney, Wollongong, Sutherland Shire and the Central Coast’s most trusted facility management companies, providing excellent results for all stakeholders in the mix.

Available for any size building or complex, our solutions can:

  • Maintain and manage your property
  • Control who uses your property
  • Organise and liaise with tradespeople to do work on your building
  • Act as the middle man between your strata manager and any owner’s corporations
  • Improve reporting and feedback
  • Organise and conduct repairs
  • Add significant value to your property
  • Negotiate new service level agreements with your service providers to save money
  • Enforce by-laws to avoid litigation

Why choose our professional facility management solutions?

When it comes to choosing the right facilities management team for your property, it’s crucial that you put the job in the hands of someone who knows how to provide a positive experience for you, your residents and your stakeholders. We have been doing just that since 1992, making us one of the state’s most experienced facilities management companies and gaining a reputation for excellence along the way. We also provide comprehensive Reports via our online cloud based program, ensuring that the performance of your building managers are tracked and available to view at any stage if you choose to do so. This commitment to top of the range management results is what sets us apart from our competitors and gives our clients peace of mind knowing that we take care of your property’s needs every step of the way.

So, why hire us? What services do we offer here? We promise an uncompromising and thorough range of facility services that will do the trick for any size or scale of strata title. We can help maintain the residential property, manage accessibility for residents, visitors, and more, organise tradespeople to renovate or repair aspects of the building, act as a reliable middleman between strata managers and owner’s corporations, communicate between these bodies, add value to the property, navigate regulations, enforce laws, and much more. Having a service as comprehensive as this will leave you with more time on your hands, more money in your pocket, and more satisfaction from all parties involved.

Give us a call today

Call us on 1300 661 182 to get a quote for your property or to talk to our staff to understand how our facilities management services can help you achieve the best for your business, your residents, and yourself. We are available 24/7 to help with any issue or project – big or small.

Why would you need a caretaker?

A caretaker or building manager can help you manage the common property covered by your strata title. Caretakers aka. Facilities Managers manage common property areas, handle tradespeople and other non-residents that use common property and for the general maintenance, repair and upkeep of common property areas.

Why Choose CGS Facilities Management?

CGS FM has specialised in maintaining commercial properties for more than 30 years

After more than 30 years specialising in strata maintenance, the professional caretakers aka. Facility Manager at CGSFM can help make managing and maintaining the common property of the strata scheme on your property a breeze.

Members of the CGS FM workforce wear clearly marked uniforms

This makes it easy for residents to identify who their caretaker is – so they can directly bring up any issues or ask any questions.

We can provide Property Assessment Reports

This is an internal Quality Control tool that we use to monitor the performance of our strata caretakers and building managers and the work at your property. It is available to you on request.

At your request, we can present ourselves at your annual general meetings

This affords the board an opportunity to address any issues they have directly with their building facility managers. This takes a level of follow-up off the shoulders of the property manager and allows us to get direct feedback and instructions, which will help us do our job more efficiently – and make life easier for the residents and stakeholders.​

Online Service Portal for Owners Corporations

As part of our innovative service we offer a service portal for any properties. The service portal is online and each stakeholder has a unique login. Our building managers upload monthly maintenance matrix reports for your perusal. Its provides real time feedback and reports for stakeholders. This customised portal does not mean we charge clients any extra, it means the building facility manager is accountable and communication is first class.

Frequently Asked Questions

What is Facility Management?

Facility Management is a profession that encompasses multiple disciplines to ensure functionality, comfort, health and safety, and efficiency of the built environment by integrating people, asset management, security management, project management and technology. It involves coordinating a facility’s operations and services to create and maintain an optimal environment for the building’s primary functions.

What services do you offer in Facility Management?

Our services cover a broad spectrum, including but not limited to facilities management, cleaning, mowing and gardening, building maintenance and security. We aim to ensure your facility’s physical and technological aspects operate smoothly.

Who are your typical clients?

Our clients range across various sectors, such as commercial offices, strata buildings, residential buildings, and retail spaces. We offer facility management services to any organisation that requires the management of physical spaces, ensuring that they are safe, secure, and functioning optimally.

What are some benefits of hiring a building management company?

Hiring a facility manager allows your organisation or strata committee to focus on its core business activities while leaving the operation of non-core functions, like commercial facility maintenance, to experts in the field. It can also offer cost savings, increased operational efficiency, and access to specialised skills and technology.

How do you ensure quality in your services?

We adhere to industry’s best practices and standards for quality assurance. Our facility management services team undergoes regular training, and we utilise key performance indicators to measure and continually improve our service quality.

How quickly can your team respond to emergency situations or unexpected issues?

We provide 24/7 support to handle any unexpected issues or emergencies. Our response times depend on the nature and urgency of the issue, but we prioritise immediate action for critical situations to minimise risk and downtime.

Can your services be customised according to our specific needs?

Absolutely! We work closely with you to understand your unique requirements and challenges. Our solutions are flexible and designed to align with your organisational objectives, budget and specific facility management needs.

Is there a difference between a Strata Manager and a Facilities Manager?

Yes, there is a difference between a Strata Manager and a Facilities Manager, and the roles and responsibilities of each vary significantly.

The strata manager’s primary responsibilities are Administrative duties such as managing and maintaining records for the owner’s corporation, including meeting minutes, financial statements, correspondence, and strata roll.

The facilities manager’s primary roles are to manage the repairs and maintenance, contractor management, conduct building inspection and liaison with building residents and owners corporation.