Why Good Communication is Crucial in Providing Facility Management Services
Unfortunately, we’ve all probably dealt with businesses and companies who were lacking in clear and effective communication in the past. It can be extremely frustrating when your wants and feedback are not heard, and you feel more like a number than a valued client or customer.
At CGS Facilities Management, we’ve made it our mission not to do business this way and it saddens us when we hear other facility and building management companies treating clients, new and old, poorly. In providing facility management services, we work as a team and appreciate input from all stakeholders, including commercial property managers, residents and tenants. Communication must be a top priority when running or managing a property.
Building Management Companies + Communication
Our building managers in Sydney, Canberra, Central Coast, Newcastle and Wollongong are a huge part of our communications strategy. CGS Facilities Management building managers are selected by us as they are total professionals who are amazing at their jobs. They are all extremely passionate about what they do! We also choose them because they possess superior communication skills, and we know our clients will be safe in their hands. Any facility management services issues you are experiencing or feedback you want to provide our team, our building managers will handle this with grace and professionalism.
To find out more about our incredible building managers in Sydney and beyond, read our ‘What is a Building Manager?’ blog post, which details exactly what they do and why you need one for your commercial property.
Facilities Management + Embracing Technology
We’ve always found new and innovative ways to use technology and have found it’s such a game changer when it comes to communication with our clients. CGSFM building managers in Sydney, Canberra, Central Coast, Newcastle and Wollongong use cloud-based technology to keep up-to-date records, and to communicate with clients about facility management services, (including security facility management, which you can read more about here) that have been carried out at their property. All CGSGM clients receive easy-to-read reports and are never left in the dark about what is happening in and around their building.
Communication Testimonials
Want to hear from one of our clients about communication skills? We received this amazing piece of feedback from one of our properties in Botany that really highlights how our team goes above and beyond what other building management companies are prepared to do.
“I would like to pass on some positive feedback about Jose and the gardening team. Our common area gardens have needed some extra culling. Jose provided a work plan with diagrams and specifications prior to commencing these overdue works. Jose listened to our needs and has provided expert advice as a lot of our trees have disease. Jose and his team will soon finish the works, and I would like to pass on my congratulations. Jose has kept in good communication during this process.”
And here’s one from a client in Balmain:
“We would like to take this opportunity to sincerely thank you and tell our appreciation for your professional, no nonsense and efficient work and commitment in looking after our property.”
Plus another from a property in Alexandria:
“The committee plus a number of residents have been giving very positive feedback in regards to Michael. We think he is doing a great job and I know other committee members and residents are also very appreciative of him coming on board. His communication with residents is wonderful and is making a world of difference.”
To find more testimonials, follow CGS Facilities Management on LinkedIn. Here we also share the work we’ve been doing and advice on what building management companies should be offering you.
Our Facility Management Services
Has our approach to clear and effective communication won you over? We’d love to welcome you to the CGSFM family. Here are the services we are currently providing but let us know if there’s anything else you may require, and we’ll do our best to help you out or point you in the right direction.
- Facilities management
- Security facility management
- Landscaping – this includes garden maintenance, lawn care and pool cleaning
- Fire prevention
- Cleaning
- Developer services
Get in Touch with CGS Facilities Management
Our friendly team is always ready to take your call, no matter if you’re a new or existing client. Good communication permeates to all parts of our business, after all! Whether you want to inquire about our range of services (listed above), learn more about what building managers in Sydney and beyond can do for you, give feedback or talk through a solution, we are all ears. You can reach us on 02 8061 8100 or send an email to chris@cgsfm.com.au. Alternatively, fill out this form and we’ll get back to you as soon as possible.
